Complaints e-Book

8. Click Confirm .

Updating the Due Date for a Single IR SES allows you to update the due date for an information request (IR) to grant an extension. You can also cancel an IR if it is no longer applicable. A notification is sent to the company for both of these actions.

Note: If you extend the due date for an IR, the original due date is maintained and displayed in detailed view of an IR in the system.

1. Navigate to the desired complaint. 2. Click Information Requests .

3. Click the IR ID hyperlink for the desired IR in a Sent to Company status.

4. Click Update Due Date .

5. Enter the new due date. 6. Click Save Information Request .

Updating Due Dates for IRs in Bulk 1. Navigate to the desired complaint. 2. Click Information Requests .

3. Click Update Due Dates .

4. Select the new desired due date . 5. Select the information requests that you wish to update due dates for by clicking anywhere on the row. 6. Click Update Due Dates .

Updated: 3/8/2022