Complaints e-Book
Note: The x icon changes to a clock icon, indicating that it is pending removal.
4. Click Remove Information Requests .
5. Click Confirm .
Sending Reminders for Information Requests You can send a reminder to the company for any information requests that have not been responded to. This reminder sends a notification to the Subject POC for the company. If the complaint does not have a Subject POC assigned, then the Complaints Contact receives the email notification.
1. Navigate to your complaint. 2. Click Information Requests .
3. Click the Send Reminder icon for any information request in the Sent to Company status.
4. Click Send Reminder on the confirmation screen.
Note: The system records the date and time the reminder was sent. Click +Show Reminder History to see it.
Updated: 3/8/2022
Made with FlippingBook - professional solution for displaying marketing and sales documents online