Complaints e-Book

Note: The x icon changes to a clock icon, indicating that it is pending removal.

4. Click Remove Information Requests .

5. Click Confirm .

Sending Reminders for Information Requests You can send a reminder to the company for any information requests that have not been responded to. This reminder sends a notification to the Subject POC for the company. If the complaint does not have a Subject POC assigned, then the Complaints Contact receives the email notification.

1. Navigate to your complaint. 2. Click Information Requests .

3. Click the Send Reminder icon for any information request in the Sent to Company status.

4. Click Send Reminder on the confirmation screen.

Note: The system records the date and time the reminder was sent. Click +Show Reminder History to see it.

Updated: 3/8/2022