Complaints e-Book

Generating Company IR Responses for Complaints Training Program Introduction Once the information request is sent to the company, the next step would be to wait for the company to respond to the information requests (IRs). Because this is a training environment, no real company receives your information requests. To automate the process, we have put in place steps that allow you to respond to the IRs as the company. Follow the steps below to generate company IR responses.

Generate Company IR Responses 1. Click the waffle icon. 2. Select Generate Company IR Responses .

3. Click Search by Complaint ID .

Note: This form opens in a new tab in your browser. If you cannot remember the Complaint ID, check the previous tab to find it.

4. Enter the Complaint ID. Click Search .

5. Add any custom response text (optional). 6. Click Generate Company IR Responses .

Updated: 6/25/2020