Complaints e-Book

Reviewing Information Request Responses for Complaints

Introduction Once a company responds to your information requests (IRs), agency complaint users can begin reviewing IR responses. See Managing Information Requests for information on canceling or updating the due date of an IR.

Note: Users with the Complaint Supervisor and Complaint Manager roles can review information request responses for complaints. See SES Agency System Roles for more information.

Reviewing IR Responses 1. Navigate to the desired complaint. 2. Click Information Requests .

Note: IRs that have received a response are indicated by a green check in the Status column.

3. Search for the desired information request.

Note: To search through the full list of IRs and response text, click Show Filters .

Updated: 11/6/2021

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