Complaints e-Book

4. Click the IR ID hyperlink.

5. From this screen, you can mark the IR response Quick Look Complete or send it back to the company.

Marking IR Response Quick Look Complete If the IR response is satisfactory, you can mark it Quick Look Complete. This signals to others helping you work the complaint that you have looked at the response and it meets your needs.

1. Click Quick Look Complete .

Note: Marking an IR response Quick Look Complete informs other complaints users that the IR response has been looked at. The company does not get notified about this selection.

Click Remove Quick Look to revert the IR response to an unreviewed status.

Sending an IR Response back to Company In the case of an insufficient IR Response from a company, all users assigned a Consumer Complaints role with the Manage Complaints permission can return the response. This back- and-forth between you and the company can happen as many times as necessary until you have a response that is satisfactory. 1. Click Send Back to Company.

Updated: 11/6/2021