Complaints e-Book
Updating a Complaint
Introduction After entering a complaint, information received from the consumer or the subject may require an update to what was entered into the system when the complaint was first created.
Note: All Complaint Supervisors and Managers can update a complaint. See SES Agency System Roles and Groups for more information.
Updating a Complaint
1. Navigate to your complaint.
Note: You can update the complaint from the Summary or Details pages.
2. Click Update Complaint.
3. Make the desired updates to the Update Complaint section.
Note: The Agency POC can be updated at any point prior to the closure of a complaint.
When updating the Agency POC, if a calendar icon appears, it means that user is actively participating on other complaints.
Click the calendar icon
to see the current workload for the user.
4. Click Update Complaint .
Updated: 8/20/2021
Made with FlippingBook - professional solution for displaying marketing and sales documents online