Complaints e-Book

Updating a Complaint

Introduction After entering a complaint, information received from the consumer or the subject may require an update to what was entered into the system when the complaint was first created.

Note: All Complaint Supervisors and Managers can update a complaint. See SES Agency System Roles and Groups for more information.

Updating a Complaint

1. Navigate to your complaint.

Note: You can update the complaint from the Summary or Details pages.

2. Click Update Complaint.

3. Make the desired updates to the Update Complaint section.

Note: The Agency POC can be updated at any point prior to the closure of a complaint.

When updating the Agency POC, if a calendar icon appears, it means that user is actively participating on other complaints.

Click the calendar icon

to see the current workload for the user.

4. Click Update Complaint .

Updated: 8/20/2021