Complaints e-Book

Entering Alleged Violations

Introduction As part of working a complaint, you can enter any alleged violations you may have discovered. Typically, these alleged violations are captured by complaints staff before escalating them to your agency’s investigation or examination team.

Note: All Complaint Supervisors and Managers can enter and manage alleged violations for a complaint. See SES Agency System Roles and Groups for more information. Only the Agency POC can remove an alleged violation added by another user.

Entering Alleged Violations 1. Navigate to your complaint. 2. Click Alleged Violations > Add Alleged Violations .

3. Complete the alleged violation form.

Note: To add more than one alleged violation at a single time, click +Add Alleged Violation as many times as needed.

4. Click Save Alleged Violation.

Need more help? Contact the Regulatory User Group at 1-800-699-0911 or by email at rug@csbs.org.

Updated: 8/20/2021