Complaints e-Book

Regulator Training Accounts Please choose one account below to use for the entirety of the training program. You can select any agency account – it does not need to be the same as your actual agency . It is highly recommended that you store your username and password in a convenient location so it is easy to access throughout the program. Also, please be considerate of others. These accounts are shared across all agencies. To prevent unintentionally interrupting other users, be sure to track your complaint IDs and only act on your own complaints. Thank you for your cooperation!

SES Training Environment Case-sensitive Password for All Accounts: Test123!

Username (case-sensitive)

Name (owner) of SES Account

Agency Name

Connecticut Department of Banking

CT-DOB.complaintsuser1 CT-DOB Complaints User 1

Connecticut Department of Banking

CT-DOB.complaintsuser2 CT-DOB Complaints User 2

Hawaii Division of Financial Institutions

HI-DFI.complaintsuser1

HI-DFI Complaints User 1

Hawaii Division of Financial Institutions

HI-DFI.complaintsuser2

HI-DFI Complaints User 2

Idaho Department of Finance

ID-DOF.complaintsuser1

ID-DOF Complaints User 1

Idaho Department of Finance

ID-DOF.complaintsuser2

ID-DOF Complaints User 2

Indiana Department of Financial Institutions

IN-DFI.complaintsuser1

IN-DFI Complaints User 1

Indiana Department of Financial Institutions

IN-DFI.complaintsuser2

IN-DFI Complaints User 2

Office of the State Bank Commissioner of Kansas KS-OSBC.complaintsuser1 KS-OSBC Complaints User 1

Office of the State Bank Commissioner of Kansas KS-OSBC.complaintsuser2 KS-OSBC Complaints User 2

Maryland Commissioner of Financial Regulation MD-OFR.complaintsuser1 MD-OFR Complaints User 1

Maryland Commissioner of Financial Regulation MD-OFR.complaintsuser2 MD-OFR Complaints User 2

Montana Div. of Banking & Financial Institutions MT-BFI.complaintsuser1

MT-BFI Complaints User 1

Montana Div. of Banking & Financial Institutions MT-BFI.complaintsuser2

MT-BFI Complaints User 2

Nebraska Department of Banking and Finance

NE-DBF.complaintsuser1 NE-DBF Complaints User 1

Nebraska Department of Banking and Finance

NE-DBF.complaintsuser2 NE-DBF Complaints User 2

Ohio Department of Financial Institutions

OH-DFI.complaintsuser1

OH-DFI Complaints User 1

Ohio Department of Financial Institutions

OH-DFI.complaintsuser2

OH-DFI Complaints User 2

Vermont Department of Financial Regulation

VT-DFR.complaintsuser1

VT- DFR Complaints User 1

Vermont Department of Financial Regulation

VT-DFR.complaintsuser2

VT- DFR Complaints User 2

West Virginia Division of Financial Institutions

WV-DFI.complaintsuser1 WV-DFI Complaints User 1

West Virginia Division of Financial Institutions

WV-DFI.complaintsuser2 WV- DFI Complaints User 2

Updated: 4/2/2021

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