Complaints e-Book
3. Review the full complaint record to determine if the complaint belongs with your agency. 4. Click Respond to Referral .
5. Select Accept or Reject and enter any response comments you may have.
Note: If you accept the request, you must select a Complaint POC.
6. Click Accept Referral or Reject Referral .
Need more help? Contact the Regulatory User Group at 1-800-699-0911 or by email at rug@csbs.org.
Updated: 6/11/2021
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