Complaints e-Book

3. Review the full complaint record to determine if the complaint belongs with your agency. 4. Click Respond to Referral .

5. Select Accept or Reject and enter any response comments you may have.

Note: If you accept the request, you must select a Complaint POC.

6. Click Accept Referral or Reject Referral .

Need more help? Contact the Regulatory User Group at 1-800-699-0911 or by email at rug@csbs.org.

Updated: 6/11/2021