Complaints e-Book

• When the complaint is closed again, the Details section includes a new “All Closures” section.

• The document retention date is renewed based on the most recent closure date for a reopened complaint. See the SES Policy Guidebook for more information.

Need more help? Contact the Regulatory User Group at 1-800-699-0911 or by email at rug@csbs.org.

Updated: 6/11/2021