Complaints e-Book

SES Complaints Training Frequently Asked Questions (FAQs)

This resource provides answers to questions commonly asked by Regulators who are completing the SES Complaints training program.

How do I log into the SES Training Environment? SES Training Environment . Your agency has been assigned two login packets to be used for the Complaints Training. Please contact your agency’s Complaints Training Contact if you have not received one of these packets. If you have trouble using the packet, consult the How to Use the Training Environment Login Packet resource in theGetting Started section of this program. How do I get help throughout the training program? For specific questions about this training program, contact the SRR Technical Learning & Developmentteam by sending an email to sestraining@csbs.org. For questions about SES functionality and post- training support, you can contact the Regulatory User Group (RUG) Call Center by calling 1-800-699- 0911 or emailing rug@csbs.org. Do I have to be logged into the NMLS/SES Customer Service Portal to access the knowledge articlesfeatured in the modules? No. Although the SES Complaints knowledge articles are stored in the NMLS/SES Customer Service Portal we have compiled a Complaints eBook for your convenience while completing this program. Youdo not have to be logged into the portal to access the eBook. After I click Start to begin a course, what should I do next? The course will open and play in the same window. Depending on the speed of your internetconnection, you may see a black rectangle for several seconds before the content appears. I have waited for the content to load for over a minute and still do not see it. What should I do next? If the content does not load, please clear your browser cache. This will erase any unused stored browsermemory. Instructions for doing so in Chrome and Internet Explorer are linked. If your issue persists, please contact the SRR Technical Learning & Development team by sending an email to sestraining@csbs.org.

The content window appears small. How do I expand it? Use the expand icon (

) at the top right corner of the course player to expand to a full

screenversion of the course.

Once I click Exit at the end of module, how do I know whether I have completed the course? Once you click exit, you will be directed back to the course overview page. Navigate to the History tab toview your completion record.

Updated: 3/25/2021