Complaints e-Book

Accepting or Rejecting Access to a Complaint Introduction Other agencies can request to view the full details of a complaint owned by your agency. When your agency receives a request to view a complaint, all complaint supervisors at your agency will be notified via email. Note: All users assigned the Complaint Supervisor role in SES can accept or reject access to a complaint. This gives each agency flexibility around who handles view requests but limits it to only those with the appropriate role. Be sure to discuss with your team who is responsible for this process at your agency. Accepting the request allows all requesting agency’s complaints users to view the entire complaint and preview and download all uploaded documentation.

Using the Homepage Widget 1. Click Access Requests from the homepage.

2. Click View Access .

3. Continue to Step 2 below.

Using the Access Request Report 1. Click Access Request Report on the homepage of the SES Complaints application.

Updated: 8/20/2021

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