Complaints e-Book

Complaints Contact Not Assigned

The Company has not completed the enrollment process, including the assignment of the Complaints Contact. Information requests have not been sent to the company by your agency. The point of contact (POC) for the complaint is not assigned by the company.

Click the icon to remind the company via email to complete enrollment and assign its Complaints Contact. Click the icon to view an audit of sent reminders. Click the icon to go to the Information Requests page to send information requests to the company. Click the icon to remind the company via email to assign a Company POC. When a Company POC is assigned, the company can respond to information requests for the complaint. Click the icon to view an audit of sent reminders.

IRs Not Sent to Company

Company POC Not Assigned

Have Feedback? Looking for information you need that is not available on the progress reports? Send an email to the SES Feedback Team at sesfeedback@csbs.org. Need more help? Contact the Regulatory User Group (RUG) at 1-800-699-0911 or by email at rug@csbs.org.

Updated: 1/25/2021