Complaints e-Book

Viewing the Complaint IR Response Activity Report Introduction You can access the Complaint IR Response Activity Report to view the progress of all the information requests on your agency’s open complaints that have been responded to by the company. Accessing Y our Agency’s Complaint IR Response Activity Report 1. Log in to SES. 2. Click Manage Complaints .

3. Click IR Response Activity Report in the Reports section on the homepage.

Complaint IR Response Activity Report Content The IR Response Activity Report features many key data points of your information requests from your agency’s open complaints , such as: • IR and Complaint ID

Updated: 11/6/2021