Complaints e-Book

• Count of attempts representing the number of times an information request was sent back and forth between your agency and the company associated with the Information Request • IR due date • IR status including amount of days complaint has been open • The date and time the IR was first sent to the company • The date and time of the company’s most recent respons e Have Feedback? Looking for information you need that is not available on the IR Response Activity Report? Send an email to the SES Feedback Team at sesfeedback@csbs.org.

Need more help? Contact the Regulatory User Group (RUG) at 1-800-699-0911 or by email at rug@csbs.org.

Updated: 11/6/2021