Complaints e-Book

Complaints Reports Content The following table describes the Complaints Reports and the data points available.

Report Name

Available Data Points

Alleged Violations

• Breakdown of complaints with alleged violations • Alleged Violations by type • Alleged Violation count • Alleged Violations on closed complaints

Complaints Over Time

• Monthly complaints opened and closed • Total complaints in SES

Open Complaints

Complaint status breakdown Agency POC assignments Open complaints by category

• • • • • •

Reopened Complaints

Closed Complaints

Complaints by closure reason Closed complaints by category

• Average number of days open by business type • Complaints by business type • Total monetary relief provided to complainant*

*You can export this report to Excel.

There is also an IR Response Activity Report which details the progress of all the information requests on your agency’s open complaints that have been responded to by the company. See Viewing the IR Response Activity Report for more information.

Exporting Report Information You can export the Monetary Relief Provided to Complainant report.

1. Click into the report charts and graphs to see a grid view of the data. 2. Click Export to Excel at the bottom of the grid.

Result: The exported data is emailed to you as an attachment.

Have Feedback? Looking for information you need that is not available on the reports? Send an email to the SES Feedback Team at sesfeedback@csbs.org.

Updated: 4/7/2022