Complaints e-Book

Viewing a Complaint

Introduction When a complaint is entered into SES and information requests are sent to your company, you can view the details in the system.

Note: Users must be assigned a complaint role in SES to view a complaint. See SES Agency System Roles and Groups for more information.

Viewing a Complaint 1. Log in to SES.

2. Click Manage Complaints .

3. Click the Complaint ID hyperlink.

Need more help? Contact the SES Call Center 1-800-269-6189.

Updated: 8/20/2021