Complaints e-Book

8. Provide a response, upload any associated documents, select whether to restrict view from other company participants and provide any internal comments. 9. Select the appropriate Available Next Action . To save the response in progress and make additional updates later, select Save draft. To proceed with sending the response for review, select Send to Company POC.

Note: Company complaint participants, other than the Company POC, must send the drafted response for review. Once an IR is sent for review, it is removed from the list of IRs.

The following actions are available to the Company POC:

Sending Information Request Responses The Company POC can send information request responses to the agency that are in a “Ready to Send” status.

1. Log in to SES. 2. Click Manage Complaints .

3. Click the Complaint ID hyperlink.

Updated: 11/6/2021