The Gavel Summer 2018

Big Bear District Courthouse

During January to March, at the peak of the snow

season, hearings were set on calendar 120% more than during April to June when weather is milder. Concluding that residents were taking full advantage of the court’s newest location when road conditions are at its most treacherous. While courtroom calendars were the busiest during the winter months, customers in Big Bear are also accessing other court services in higher proportions. From April to 113% increase in customers when compared to the first three months of operations, from January to March. Court visitors are also increasing, with June being Big Bear’s busiest month since it reopened, with 30 customers entering the courthouse to access a variety of services just two days a month. June, self-help has seen a

Six months after the reopening of the Needles Courthouse, the Big Bear Courthouse reopened in January 2018 offering limited services twice per month, and as a result saving residents of the Big Bear Valley a 60 mile commute down the hill. This convenience has proved to be particularly helpful to customers during the winter months when commute times can triple during times of inclement weather.

Big Bear by the Numbers January 2018 – June 2018

125 customers served 32

RVP hearings set on calendar

24 19 25

case inquiries

payments accepted at the counter, totaling $1,081

self-help customers assisted

Customer Service Rating from public comment cards

6