2017 OSD Year In Review

Contents 2017 Outreach Services Strategic Goals ...................................................4 OSD new hires, transfers or promotions in 2017: ....................................4 2017 Above and Beyond Award Winners: ................................................4 Customer Contact Center Employee of the Month: .................................5 Customer Contact Center (CCC) Metrics...................................................6 Web Development and Support ...............................................................7 2016 VWC Annual Report (Published in May 2017) ...............................17 Agency Highlights Report ........................................................................18 Form Revisions.........................................................................................19 Marketing and Public Relations Accomplishments ................................20 Relocation Efforts ....................................................................................22 VWC HQ Move Communications Analytics.............................................25 2017 VWC Educational Conference Highlights .......................................33

2017 OSD Departmental Highlights pg. 2