HRDQ

CONFLICT & STRESS

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Team Conflict Strategies Inventory HRDQ, Developers Eileen M. Russo, PhD and Matthew Eckler Assessment and Workshop, 1 hour

Don’t let unresolved issues drain the productivity from your teams. Just like individuals, teams have preferred ways of handling conflict. Some teams avoid it at all costs, while others find that the battle gives them energy and motivation. The Team Conflict Strategies Inventory is a great way to get teams to work through issues and learn how to handle future conflicts more productively. The Team Conflict Strategies Inventory presents teams with five typical conflict scenarios. Administered in two phases, team members are first asked to predict individually how their team would handle each situation by ranking strategy alternatives. Then, the team as a whole comes together to try to reach consensus on the items. This approach allows individual teammembers to share their perceptions and come to conclusions about common strategies employed by the team. Dealing With Conflict Alexander Haim Assessment and Workshop, 2–8 hours This simple and easy to use conflict instrument assesses five conflict-handling styles that are effective ways of dealing with conflict. With this instrument it is easy for participants to learn the positive uses of each style and the most appropriate conflict style to use in any given specific business circumstance. The instrument presents five conflict styles — accommodate, avoid, compromise, compete, and collaborate. By completing the assessment, you will learn about your own natural style tendencies. Narrative in the assessment booklet enables participants to learn about the advantages and disadvantages of each style. Participants explore the characteristics of each conflict style in order to develop greater style flexibility. Learn how to analyze a conflict to decide which style is best for a given situation and ensure you can affect the outcome in positive ways. Dealing with Conflict is similar in style to the Thomas Kilman conflict mode instrument. Trainers appreciate its ease of use and clearly written, plain English descriptions. Paper Self Assessment

L E A R N I N G O U T C O M E S • Identify a team’s preferred strategy for handling conflict • Understand the five different reactions to conflict • Learn the appropriate uses for each strategy • Develop ways to manage future disagreements

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Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

$141

$17.90

L E A R N I N G O U T C O M E S • Participants learn their dominant and secondary conflict styles. • Participants become more flexible in regards to conflict and learn to collaborate toward a solution in most situations. • Improved conflict resolution helps the organization reduce workplace stress.

HRDQstore.com/ dwc

Facilitator Set Includes facilitator guide, workshop instructions, and PowerPoint presentation

$59.95

Paper Self Assessment

$11.99

Participant Workbook

$19.95

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