PEILCC Annual Report 2020

Goal 4 People & Culture

Goal Build a customer-focused, high-performance work environment that results in greater employee involvement, development, innovation and creativity. Objectives 1. Always recruit, retain, and develop the best people. 2. Foster a culture of performance, communication, and engagement. 3. Rigorously establish and promote a healthy, safe, and respectful workplace.

Actual 2018-2019

Target 2019-2020

Actual 2019-2020

Target % 2019-2020

Target 2020-2021

Training Hours per Employee - FTE

12.80

13

11.21

86.2%

10

EMPLOYEE EXCELLENCE Plan

69.2%

95%

97.3%

102.4%

80%

Employee Wellness Rate

98.51%

98%

98.72%

100.7%

98%

Lost-Time Frequency

2.97%

8.00

5.16

64.5%

8.00

Performance Highlights

The PEILCC continued to re-invest in its employees training and development by providing them with a range of developmental opportunities over fiscal 2020. The PEILCC training hours per employee was down slightly over last year from 12.8 hours to 11.21 hours for fiscal 2020. We have adjusted our training hours target as a result of COVID-19 and refocused training efforts. We continue to offer Wine and Spirit Education Trust (WSET) training and PEILCC Development Training Fund continues to be utilized by staff. These funds are allocated to developmental opportunities that assist employees in achieving their personal career objectives, while simultaneously bridging individual performance gaps that collectively lead to increased levels of organizational success. From an employee engagement perspective, the PEILCC hit over 98% of the target goal in its overall employee wellness rate score. Success in this regard continues to be attributed to the diligence of PEILCC leadership in the administration of the EMPLOYEE EXCELLENCE program which was piloted in fiscal 2017, and rolled out across the entire organization in

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PEILCC 2019-2020 Annual Report