SAMPLE - CUSTOM (Q2) Commerical User Guide

Published by Murphy & Company, Inc. 13610 Barrett Office Dr. St. Louis, MO 63021 www.mcompany.com

© 2009-2015 Murphy & Company, Inc. Microsoft, Microsoft Money, Windows and Internet Explorer are registered trademarks of Microsoft Corporation. Firefox is a registered trademark of the Mozilla Foundation. Quicken is a registered trademark of Intuit, Inc. Macintosh is a registered trademark of Apple Computer, Inc. Adobe Reader are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. © 2012 Portions of this guide are written by Q2 eBanking. Please Note: The information contained in this guide may not apply to your specific Internet Banking options based on the services you are eligible for with your current account(s). Additionally, the services displayed within the guide may change periodically to better reflect upgrades and changes to the service offerings within TCU Internet Banking.

Welcome

We work hard to provide our Business Members with the financial tools they need to achieve the goals in life that matter most to them and their business.. Internet Banking is an important one of those tools. Our Internet Banking system is designed for ease of use. Whether you access it from your desktop, tablet or smart phone, it looks and functions the same across all devices. Plus, it’s full of powerful features that make it easy to keep track of your business’ finances. We invite you to take a moment to learn more about the anytime, anywhere convenience of Internet Banking with TCU.

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Table of Contents

Teachers Credit Union

General Information Security.................................................................................................................... 3 Logging In.............................................................................................................. 7 Home Accounts................................................................................................................. 8 Account Details.................................................................................................... 9 Messages...............................................................................................................10 Transfers Make a Transfer..................................................................................................11 Recent Activity....................................................................................................12 Commercial Managing and Adding Recipients...............................................................13 Edit or Delete a Recipient...............................................................................14 Set Up a Template.............................................................................................15 Mobile Authorizations.....................................................................................18 Tax Payment........................................................................................................19 TCU eDeposit Manager....................................................................................20 Manage Users......................................................................................................21 Manage User Rights..........................................................................................22 Edit or Delete a User.........................................................................................23 Pay Bills..................................................................................................................24 eDeposit Enrollment.........................................................................................25 eStatements.........................................................................................................26 Debit Card Rebate.............................................................................................27 Everyday Savings...............................................................................................28 Stop Payment......................................................................................................29 Check Reorder.....................................................................................................30 Credit Card Services..........................................................................................31 Apply for Credit Card........................................................................................32 Mortgage Services.............................................................................................33 Settings Alerts......................................................................................................................34 Text Banking........................................................................................................35 Account Preferences.........................................................................................36 Security Preferences.........................................................................................37 Themes..................................................................................................................38 Help Online Guides & Demos..................................................................................39 Log Off Logging Off..........................................................................................................40

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General Information

Security

TCU Internet Banking is a safe and convenient method for accessing your account information at anytime, from anywhere. Please make sure to follow these tips to help further protect your personal information when conducting business online:

User Identification and Password Security starts at your device. Never share your Login ID or Password with anyone. Make sure your password is hard to guess by combining random numbers and letters instead of using your birth date, pet’s name or other personally identifiable choices. Secure Sockets Layer Encryption (SSL). We use Secure Sockets Layer (SSL) encryption, a trusted method of securing internet transactions. This technology scrambles data as it travels between your device and TCU, making it difficult for anyone to access your account information. Secure Access Code You need a Secure Access Code each time you log into our Internet Banking system unless you register your device for future log ins. It is delivered to you via phone call, email, or SMS Text Message. If you delete the security certificate or “cookie” that acti- vates your computer for later use, or if you log in from a new device, you will need another Secure Access Code the next time that you log in. Browser Registration In addition to your personal password security, we have added another layer of security called browser registration that runs in the background and helps verify your identity at login. Internet Banking Safety Tips: > Ensure your web browser, operating system, anti-virus software and other applications are current and support 128-bit encryption. > Memorize your passwords. > Exit your TCU Banking session when finished. > Do not leave your device unattended when logged into Internet Banking. > Do not use public computers or unsecured WiFi when accessing Internet Banking. > If you receive an error when logged into your Internet Banking account, report the error to a member service representative at 800.552.4745.

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General Information

Security

Please remember, we will never send unsolicited emails asking you to provide, update, or verify personal or confidential information via return email. If you receive an email inquiry allegedly from TCU, please report the incident to a member service representa- tive as quickly as possible. To mitigate the risk of online fraud and identity theft, your first and best protection is awareness. Phishing Phishing is an online scam tactic that is used to lure users into unknowingly providing personal data, such as credit card information or Login IDs and Passwords. Using realistic-looking emails and websites, this tactic attempts to gain the trust of unsus- pecting targets and convince them that vital information is being requested by a vendor they may already have a relationship with, such as their financial institution. Identity Theft It is important that you are aware of the dangers of identity theft. Identity theft can occur when criminals find a way to steal your personal or other identifying information and assume the use of that data to access your personal accounts, open new accounts, apply for credit, purchase merchandise, and commit other crimes using your identity. Fraud Prevention Tips: > Do not open email attachments or click on a link from unsolicited sources. > Avoid completing email forms or messages that ask for personal or financial information. > Do not trust an email asking you to use a link for verification of login or account details. > Monitor your account transactions for unauthorized use. > Shred old financial information, invoices, charge receipts, checks, unwanted pre-approved credit offers and expired charge cards before disposing of them. > Contact the sender by phone if you are suspicious of an email attachment.

For additional information on how to protect your personal information when conducting business online, visit tcunet.com/security.

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General Information

New Banking Users

1. Type tcunet.com into the address bar on your browser. 2. Go to the Internet Banking Login box on the Home Page, click Enroll . 3. This opens the Internet Banking new enrollment account verification screen. Enter all the required information. It will be verified by comparing it to the current contact information in our system. When finished, click Submit Enrollment . If you need to update your contact information, please call us during our business hours at 800.552.4745. 4. A new browser window will open congratulating you for having successfully enrolled in Internet Banking. Make note of your temporary password, you will need it to log into Internet Banking with TCU to complete the enrollment process. Follow the Click Here link instructions to go to the Home Page again. 5. Enter your newly created Login ID and click Login . 6. Enter your temporary Password and click Login . 7. You will be directed to a page where you will select the delivery method of your Secure Access Code. This page will display the contact information on file for your account. Select either the phone, text message, or email option that will enable TCU to reach you immediately with your one-time Secure Access Code. 8. When you receive your six-digit Secure Access Code, enter it in the access code screen and click Submit . The Secure Access Code is valid for only 15 minutes. If it expires, you must request a new one. 9. Once your access code has been accepted, you will be asked if you would like to register your device. If you register your device, you will not have to generate a new Secure Access Code when you use that device in the future. 10. Review the welcome first time user screen, which presents the Internet Banking Terms & Conditions. Please click the link to view the agreement. Please read and acknowledge that you agree to the conditions by clicking, I Accept . 11. A view-only profile screen will appear for your review. It will be grayed-out and you cannot make any changes at this point. However, please note any contact information that you would like to change in the future. Once you have accessed Internet Banking, you will be able to use the Manage Contact Info screen to make corrections. Click Submit then OK to continue. 12. Now you can change your password. Use your temporary password as your old password. For your protection, you will need to create a password that meets the stated security requirements. Click Submit . When the pop-up window appears, click OK to confirm. 13. Congratulations! You are now logged into Internet Banking with TCU.

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General Information

Current Banking Users

1. Type tcunet.com into the address bar on your browser and enter your current Login ID and click Login . If you have forgotten your Login ID, please contact us at 800.552.4745. 2. Enter your current Password . 3. You will be directed to a page displaying the contact information on file for your account. Select your preferred contact method that will enable TCU to reach you immediately with your Secure Access Code. Choose either phone, text message, or email, and click Submit . If you need to update your contact information in order to receive the access code, please call us during business hours. 4. When you receive your six-digit Secure Access Code, enter it in the access code screen and click Submit again. The one-time access code is only valid for 15 minutes. If it expires, you must request a new one. If you close the login screen and then receive the code, follow the above steps again and select “I already have a Secure Access Code” . 5. You will then be prompted to change your Password. For your protection, you will need to create a password that meets the stated security criteria . When finished, click Submit . 6. A view-only profile screen will appear for your review. It will be grayed-out and you cannot make any changes at this point. However, please note any contact information that you would like to change in the future. Once you have accessed Internet Banking, you will be able to use the Manage Contact Info screen to make corrections. Click Submit then OK to continue. 7. You are now presented with a copy of the Internet Banking Terms and Conditions. Read and acknowledge that you agree to the conditions by clicking, I Accept . 8. Next, you will be asked if you would like to register your device. If you register your device, you will not have to generate a new Secure Access Code when you use that device in the future. 9. You will then be logged into Internet Banking with TCU.

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General Information

Logging In

Once you have enrolled as a New User, follow these steps for subsequent logins.

From our website’s Internet Banking Login box 1. Enter your Login ID and Password . 2. Click Sign In .

3. Forgot your password? Simply click “Forgot Password?” and select where you would like to receive your Secure Access Code, then follow the instructions to re-establish a Password.

What is a Secure Access Code? You need a Secure Access Code each time you log into our Internet Banking system. It is delivered to you via email, phone call, or SMS Text Message. If you delete the secu- rity certificate or “cookie” that activates your computer for later use, or if you log in from a new computer or device, you will need another Secure Access Code. Should I register my device? If this device is “private” you may want to register to have it recognized for future logins to save time. We do not recommend registering a public device where other people could have access to the same computer, for example at a public library.

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Home

Accounts

The Home Screen will give you an overview of all of your accounts at TCU displayed in a comprehensive list with available balances conveniently in one place.

To View an Overview of Your Accounts:

1. For account transaction history, click the account name to view the Account Details screen. View details or a check image by clicking + next to the transaction. 2. Need an action done in a hurry? On the home screen you will notice options on the upper-right corner of the page. These Quick Action options allow you to swiftly: transfer money, eStatements and open new accounts.

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Home

Account Details

It is easy to see recent and pending transactions for each account. Simply click on the account name on the TCU Internet Banking Home page. The credits appear in green, the debits appear in red and pending transactions have a light gray background.

To View Account Details:

Click on the account for which you would like detailed information. 1. The top of this screen shows you an overview of this account. 2. If you choose to Show Filters , you will be able to filter out certain transactions to view, export or print 3. Click Apply Filters . 4. Once you have filtered the transactions that you would like to print, click Print . 5. You can also organize your view, date, description or amount by clicking the column header. 6. Looking for a specific transaction? You can also search transaction descriptions.

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Messages

Messages

Our message center allows you to communicate securely with TCU. Check here for your alerts, replies to your inquiries and secure messages from TCU.

To View Messages:

Click on Messages tab. 1. Messages are displayed at the left side of the screen. 2. Delete or reply

to a message in the upper right corner of the message.

3. Create a new message by selecting New Conversation . 4. Messages automatically expire after a certain period of time has passed. A message can be saved indefinitely by selecting this box.

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Transfers

Make a Transfer

Internet Banking enables you to transfer funds between your own TCU accounts quickly and easily.

To Transfer Funds:

Click on Transfers tab, then select Make a Transfer . 1. Select the accounts you wish to transfer funds From and To using the drop-down menus. 2. Enter the dollar amount to be transferred, specify the date the transfer should be made. 3. For a one-time transfer, click Transfer Funds.

You have the option to create a recurring transfer which will automatically process the transaction so that you do not have to remember to process it manually.

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Transfers

Recent Activity

The Activity Center shows only your Internet Banking transaction activity. Depending on the type of account and access, you can review and cancel unprocessed Internet Banking transactions. Whether single or recurring transactions, view debits/credits and the status, type, amount, account and date of your online activity.

To View Unprocessed Internet Banking Transactions:

Click on Transfers tab, then select Recent Activity . 1. You can choose to view Single Transactions , Recurring Transactions , or Deposited Checks by clicking on the corresponding tab. 2. Click the > next to the transaction to view details. 3. Click Show Filters for additional search options, click the > to expand search options.

You have the ability to Cancel, Print the Details, Send an Inquiry Message, or Approve a Drafted Transaction within Recent Activity, depending on your User Rights.

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Commercial

Managing and Adding Recipients

A recipient is any person or business with whom your business may exchange funds. You can send or receive payments from a recipient. After a recipient is created, you can include them in multiple payments or templates simultaneously. Each recipient entry contains the recipients contact and account information. You can easily change how you view your recipients, users or subsidiaries by clicking Grid or List at the top right of the page.

To Add a Recipient:

Click on Commercial tab, then select Recipients . 1. Click the Add Recipient button on the right. 2. Fill out the required information regarding the recipient. Fields marked with an asterisk are re- quired fields. 3. Click the Add Account button on the right. A new tab will appear called “Account New”. 4. Select the Account Type and enter the account and routing number. 5. When finished, click Create Recipient.

There is an optional feature to add email addresses to send email notifications of any credit or debits to and from the account within 24 business hours.

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Commercial

Edit or Delete a Recipient

To Edit or Delete a Recipient:

Click on the Recipients tab. 1. Find the recipient you would like to edit and click the edit icon: 2. Here you can choose to edit contact or account information regarding this recipient and click Save Recipient . 3. You can also delete the recipient here by simply clicking Delete Recipient .

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Commercial

Set Up a Template

The Payments tab is your place to establish one-time or recurring payments to recipients. Here you can create templates to automate your routine payments. The following template and payment types include a single-recipient: • ACH Payment (Direct Deposit) • ACH Receipt (Direct Payment [Debit]) • Domestic Wire The following template and payment types include multiple-recipients: • ACH Batch (Direct Deposit) • ACH Collection (Direct Payment [Debit])

Step One: Info and Users:

Click on Commercial tab, then select Payments. 1. When you want to find a particular payment, enter type of payment name or select by going to the Filter by Type drop down menu.. 2. Select an available template or choose New Template at the upper right corner to create a new template. If you choose to create a new template, type a unique name. 3. The New Payment button can be used to create a one-time payment. 4. Files generated by your ACH payroll software can be uploaded via New Payment >> Payment from File .

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Commercial

Step Two: Recipient and Amount

1. Select a recipient that you wish to pay. You can find recipients by typing in their name in the Search bar, or checking their name below. 2. Once you have chosen your recipient, enter the Amount you wish to pay them. You can also include an Addendum. 3. You can also add a recipient at this point and remain within your template work- flow. Click Add Recipient and you will be directed to the Add Recipient page to enter the information, and then conveniently return to the payment workflow. 4. Once you have selected the recipient(s) and entered a payment amount, click Next .

When using the ACH Template in the Recipients and Amount Step, choose whether the ACH class code is for an Individual (PPD) or Company (PPD).

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Commercial

Step Three: Account

1. Choose the Account you wish to withdraw from. 2. When finished, click Next .

Step Four: Review & Submit

1. Review the information and if it is correct, click Save 2. Then, depending on user rights, select Draft or Approve .

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Commercial

Mobile Authorizations

You can use a mobile authorization code to approve a Commercial transaction in a telephone call. We can send authorization requests to you at an email address, a telephone number, or both. When a user creates a new payment that requires approval, the user can notify valid approvers. If your rights permit you to approve the draft and you configure a Mobile Authorization code, we contact you at the address that you specify for approval. · Telephone: We place an automated phone call to the specified number. The call prompts you to enter the Mobile Authorization code that you specified. You can enter a valid code on the phone to approve the draft. · Email Address: We send an email to the address. You can log in to internet banking or the mobile banking app to approve the draft.

To Receive Mobile Authorizations:

To configure a mobile authorization code. 1. In the Menu, click or tap Mobile Authorizations . 2. In the Mobile Authorization Code field, enter the code. 3. Select the transaction types that you agree to approve. 4. Do one or more of the following: · Click or tap Add Email and enter your contact address in the EMail Address field. Click or tap Save . · Click or tap Add Phone and select the country for the phone from the Country drop-down list. Enter the phone number in the Phone Number field. Click or tap Save . 5. On the Mobile Authorizations page, click or tap Submit .

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Commercial

Tax Payment

If you are registered to pay taxes through EFTPS you can now initiate a Federal or State of Indiana tax payment from your home or office up to 30 days in advance. Note: Before you make an electronic tax payment, contact each tax authority individu- ally to obtain information about their requirements and to enroll in their Electronic

Funds Transfer (EFT) program. To Initiate a Tax Payment:

Click on Commercial tab, then select Tax Payment . 1. Using the drop-down menu, select the Tax Authority . 2. A list of tax payment forms will appear. Choose your tax payment simply by clicking on it. 3. Enter the required information for the payment, then click Submit .

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Commercial

TCU eDeposit Manager

The Business Members who have requested and been approved for Merchant Remote Deposit Capture (eDeposit Manager), will have access to this feature. Please contact your Business Development Officer if you have any questions regarding this feature.

To View TCU eDeposit Manager:

Click on Commercial tab, then select TCU eDeposit Manager . 1. Select Location from the drop down menu. 2. Enter the Account . 3. Select the Processing Date . 4. Enter the Amount you want deposited. 5. Click the Create Amount .

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Commercial

Manage Users

Do you need to set up users Our Internet Banking platform allows business owners and managers to set up multiple levels of access to the Internet Banking accounts or “Users.” Each will have a unique User ID and Password. If you will have multiple people managing your Internet Banking account, the follow- ing steps will help you set up the appropriate levels of access for your Internet Banking users. Please contact your Accountant or Business Financial Advisors for details regard- ing your policies in establishing allowances within your accounts. If one person is managing your Internet Banking and you only need one set of login credentials, please skip this section.

To Add a New User:

Click on the User Management tab. 1. Click the Add User button on the right-hand side of the screen. 2. Enter the new user’s personal information. Fields marked with an asterisk are required fields. When finished click Save .

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Commercial

Manage User Rights

Once you have established a user, you can assign rights. The Overview tab tells you the rights and approval limits the user has for each type of transaction. The Features tab lists the features assigned to the user. The Accounts tab lists the accounts the user currently has access to.

A user who has the Manage Users feature assigned can change his or her own rights and limits, so be sure to limit which users have the Manage Users feature assigned.

To Assign User Rights:

Click on the User Management tab. 1. Click on the user you want to assign rights to. 2. Details of the user will appear. Click the Assign Rights button. 3. Under the Overview tab, you can view transaction types and indicate whether you want this user to have the ability to: Draft, Approve, Cancel or View the transaction. Simply click on the to disable the rights. 4. Under the Features tab you can choose which features you would like this user to have access to. Dark colored features are active. To deacti- vate a feature, simply click on it and the box surrounding it will turn white, signifying that it is turned off. 5. Under the Accounts tab, you

can choose which accounts this user is able to View, as well as whether this user is able to Deposit or Withdraw funds.

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Commercial

Edit or Delete a User

Adding Users and specifying their individual rights and what features each individual has access to helps create a checks and balances system within your organization or business.

To Edit or Delete a User:

Click on the User Management tab. 1. Find the user whose rights you would like to change; click the Edit icon: 2. Click Delete , then Yes to verify the delete. Click Close when you are finished.

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Account Services

Pay Bills

Securely and conveniently pay your bills online in minutes.

To Pay Bills:

Click on Account Services tab, then select Pay Bills tab 1. Select at least one account to enroll in Bill Pay . 2. Click on Bill Pay .

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Account Services

eDeposit Enrollment

Conveniently deposit your checks online or on the go with your smartphone or tablet.

To Enroll for eDeposits:

Click on Account Services tab, then select eDeposit . 1. If you have not enrolled for eDeposit, simply accept the Terms & Conditions to begin using TCU eDeposit on any device..

This is eDeposit for our non-commercial members. If you would like to utilize the Commercial eDepos- it feature--eDeposit Manager-- please see page 20.

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Account Services

eStatements

The eStatements feature is a great virtual filing system, saving paper and space in your home or office by allowing you to view and store your statements electronically.

To View Your eStatements:

Click on Account Services tab, then select eStatements . 1. Select Register . 2. Enter your personal information. 3. Select Next . 4. Select which items you prefer to receive electronically and select Next 5. Click to accept the Terms and Conditions . 6. Select Finish . 7. Once registered for eStatements, simply click on the document you wish to view or View All.

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Account Services

Debit Card Rebate

Conveniently redeem your TCU Debit MasterCard® Rebate online.

To Redeem Your Debit Card Rebate:

Click on Account Services tab, then select Debit Card Rebate . 1. View Redemption Available. 2. Expand the “ Click here to redeem ” section. 3. Enter the amount to redeem. 4. Select the account you wish to deposit your Rebate into. 5. Click Redeem .

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Account Services

Everyday Savings

Saving money is easy with TCU Everyday Savings. Each time you use your Debit MasterCard® for purchases, we’ll round up the amount and transfer the difference into your savings account.

To Get Started with Everyday Savings:

Click on Account Services tab, then select Everyday Savings . 1. Select the account you would like the savings deposited into (the Destination Account). 2. Accept the Terms & Conditions. 3. Click Next .

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Account Services

Stop Payment

Place a stop payment on a check.

To Initiate a Stop Payment Request:

Click on the Account Services tab, then select Stop Payment . 1. Select request type; single or multiple checks. 2. Select an account, check number, and select save. 3. Enter the payee name and select set. 4. Enter the check amount and select save. 5. Select the date the check was written. 6. Enter a description and select set. 7. Click Send Request .

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Account Services

Check Reorder

With Internet Banking, you can conveniently reorder checks online.

If you notice that you are missing checks, please contact us right away so that we can take precautions to safeguard against identity theft and fraud.

To Reorder Checks:

Click on the Account Services tab, then select Check Reorder . 1. Select the account you would like to reoder checks. 2. Click on the Business Products tab. Select what you would like to reorder and follow the instructions.

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Loan Services

Credit Card Services

Add your TCU Credit Card information into Internet Banking so you can view recent transactions, make payments, view payment history, and much more..

Credit Card Services:

Click on Loan Services tab, then select Credit Card Services . 1. If you have not registered your Credit Card within TCU Internet Banking, simply enter your Credit Card information to register your card. 2. Select Submit .

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Loan Services

Apply for Credit Card

Apply for a TCU Credit Card .

To Apply for Credit Card:

Click on Loan Services tab, then select Apply for Credit Card . 1. Select the Apply for a Credit Card link.. 2. Follow the instructions to complete the online application.

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Loan Services

Mortgage Services

Apply for a mortgage, contact a TCU Mortgage Representative, check rates and check out our valuable mortgage resources.

Mortgage Services:

Click on the Loan Services tab, then select Mortgage Services . 1. If you wish to apply for a new Mortgage loan, a. Select Apply Now . b. Complete the application process. c. Submit your application to TCU Mortgage. 2. If you would like to finish and submit an application you previously started, a. Select Finish Applying . b. Enter your User ID and Password .

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Settings

Alerts

You can create and manage alerts to remind you of important dates, warn you about the status of your accounts or notify you when certain transactions occur. When you create an alert, you specify the conditions that trigger the alert as well as the delivery option to receive that alert. All alerts will automatically be sent to your Internet Banking account via Secure Messages, regardless of the additional delivery preferences you have chosen.

To Edit Alert Delivery Preferences: You can edit specific Account, History, and Transaction alert preferences found in Alerts under the Settings menu .

Delivery preferences include: •

Secure Message within Internet Banking

• •

Phone Call

SMS Text Message

To Set Up Alerts:

Click on the Settings tab, then select Alerts . 1. To create an alert, click the Create New Alert button. 2. To view details of an already existing alert, choose the Click to view details link on the left side of the alert boxes.

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Settings

Text Banking

Enable and authorize Text Banking for your mobile devices.

To Enroll in Text Banking

Click on the Settings tab, then select Text Banking . 1. Turn the Text Enrollment button from OFF to ON . 2. Enter your phone/SMS text number. 3. Read the terms and conditions and check the Agree to Terms box. 4. Click Save to complete enrollment.

To enable your accounts for TCU Text Alerts.

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Settings

Account Preferences

You have the ability to customize your Internet Banking account preferences by creating nicknames and determining the order in which your accounts are displayed on TCU Internet Banking or within Text Banking.

To Create Your Account Preferences:

Click on the Settings tab , then select Account Preferences . 1. Select Online or Text field. 2. Enter the new account nickname. 3. Enter the order in which you would like your accounts to appear. 4. Click Submit when finished.

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Settings

Security Preferences

In Security Preferences, you can change your security preferences to ensure your account is secure.

To Set Up or Change Your Security Preferences: Click on the Security Preferences tab.

Security Preferences Select each field and input your information.

Password When changing your

password, make sure you follow the guidelines for creating a strong password.

Login ID Be sure to create a login that you will remember, but that is not too recognizable.

Secure Delivery Make sure we have your correct email and phone number on file so you can receive Secure Access Codes when logging in from an unregistered device.

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Settings

Themes

In our Themes tab, you can change the way your Internet Banking appears. It is as simple as clicking the sample screen.

To Change Your Theme:

Click on the Settings tab, then select Themes . 1. Simply click on the theme you prefer.

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Help

Online Guides & Demos

We offer several options in case you have questions or need additional support for Internet Banking. You can quickly reach us by sending a secure email or calling us. Additionally, we have an extensive video library and an online Internet Banking guide.

Choose Help:

Click on the Help tab and select from the options. . 1. Online Guides and Demos. 2. Send a Message. 3. Call us.

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Log Off

Logging Off

To Log Off:

Logging Off 1. Simply click Log Off from any screen to securely end your TCU Internet Banking session.

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