2015 Customer Guide

2015

Dear Customer,

The management team and entire staff of Wellborn Cabinet, Inc., thank you for your business. We value and appreciate all our customers. This Customer Guide is provided to help manage the interaction between Wellborn Cabinet, Inc., its brands, and its customers, so that Wellborn may provide the superlative service that all customers deserve. The brands included in this guide associated with Wellborn Cabinet, Inc., are Wellborn, Home Concepts, Elegant Bath Collection, Estate Collection and Wellborn Closets. Any reference made herein pertaining to “Wellborn Cabinet”, or “Wellborn” applies to all brands unless otherwise specified or notated. This guide will clarify: Our goal at Wellborn for our customer service is to provide “customer satisfaction.” We are committed to improving your business-to-business experiences with us and are continuously striving to stay up-to-date with technology. We are always working diligently to enhance our electronic ordering procedures. When you click submit, your orders are submitted directly into our system giving you total control of your orders. We are pleased to now be able to allow you to send your 2020 and ProKitchen designs to Direct Connect as a quote ready to be submitted for production without ever keying a single part number. We want our customers to find it a pleasure to do business with Wellborn Cabinet, Inc., and we shall continue to put forth every effort to make that happen with every interaction that you have with Wellborn. We want to build strong relationships with all our customers and, in any relationship, all participants have responsibilities. Our Wellborn Customers are responsible for caring for the consumer purchasers of Wellborn products. This includes notifying the consumer purchasers of any and all details pertaining to their Wellborn product, including warranty details. The Customer Guide provides all of this information. We, at Wellborn, consider it a privilege to be your supplier, and it is our desire to continue to provide quality products and service unsurpassed in our industry. Again, we appreciate your business and your friendship, and we look forward to our continuing relationship. • Order entry procedures • Warranty information • Other programs and procedures • Credit information • Shipping information

Sincerely,

Paul Wellborn

Bran Futral

President

National Director of Sales

Angela O’Neill

Tammy Padgett Credit Manager

Director of Marketing

& Advertising

Laura Taylor Customer Service Manager

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