City of Morgan Hill Communications Assessment

Figure 9 Example of the FlippingBook page-turning feature The Finance Team sometimes receives inquiries from the local press/media and residents regarding the City’s budget or recently published budget documents. A Finance teammate will generally draft an email response and send it to Christina and the City Manager for review prior to sending the email. Harjot is part of the City’s ‘web team’ and is tasked with directly updating Finance-related sections of the website. Finance teammates noted that there are currently 3,350 business licenses issued in the City, and 485 of those were issued in the past 12 months. The City started asking license applicants for their email addresses four years ago and now has access to approximately 670 email addresses from these licenses, but has not yet uploaded these to the City’s Constant Contact database to create a separate List. The City plans to do this in the near future. Utility Billing Morgan Hill utility users receive a single, consolidated bill for both water and wastewater services. Any City Department has the option to include City-related information via “bill stuffer” brochures/sheets, which a third-party provider (InfoSend) will create, print, and mail. These bill stuffers are mostly used to distribute messaging and information about the drought and water conservation efforts. Tripepi Smith noted that this is a fairly typical practice, given the purpose and content of the recipient’s bill.

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