Hydrant Meter Accounts-Training Manual

Responsibilities

Customer Service Representative (CSR) o Starting a Hydrant Meter Account o Stopping Hydrant Meter Account o Stopping a Yearly Account o Deposit Closeout o Hydrant Meter Billing Process

o Hydrant Renewal Letter o Hydrant Renewal Process o Rebill Incorrect Hydrant Reads o Cancel and Rebill

o Adding Adjustments o 2 Consecutive Month o Hydrant Meter ToDo- Bill Segment Amount Exceeds SA Amount o Hydrant Meter ToDo- Read Less Than o Adding Adjustments o Adding New Meters to the System Meter Reading Coordinator (MRC) o Serves as back up Environmental Monitoring Technicians (EMT) o Serves as back up

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