Hydrant Meter Accounts-Training Manual

Hydrant Renewal Letter Training Manual

December 13, 2017

Address Address Address

Reference: Hydrant Renewal Account #: Meter #:

Dear Water Customer,

According to our records, your hydrant meter account is due for renewal and requires one of the following actions:

1. Return your current hydrant meter rental unit as well as all City of Raleigh accessories (i.e.: hoses, wrenches, adapters, etc.) and pay the annual renewal fee of $1,500 as well as any outstanding account balances. Checks or money orders are to be made out to the City of Raleigh and credit cards (Visa and Master Card) are accepted as well. Our office is located at 3304 Terminal Drive Building 200-B, Raleigh, NC and hours are 7:45am-3:45pm Monday- Friday. Upon return of rental unit and renewal of account, customer will be issued a new hydrant meter rental unit. Please call our office prior to dropping off your current rental unit to ensure that there is one available. Our staff will check in your current unit verifying the meter reading and all equipment returned. The City requests all personal equipment/accessories be removed prior to dropping off the hydrant meter and will not take responsibility for any personal items. The hydrant meter and backflows will be tested to ensure the unit is operable. Any repairs made to the hydrant meter or backflow assembly due to neglect or misuse will be charged back to the customer. (Public Utilities Handbook Appendix E: Administrative Regulation 604-3 Section 5.1) 2. Drop off your current hydrant meter/backflow as well as all City of Raleigh accessories (i.e.: hoses, wrenches, adapters, etc.) and close your account. The hydrant meter and backflows will be tested to ensure the unit is operable. Any repairs made to the hydrant meter or backflow assembly due to neglect or misuse will be taken from the customer’s deposit. (Public Utilities Handbook Appendix E: Administrative Regulation 604-3 Section 5.1) Unfortunately, if your account is not renewed and equipment dropped off by the above referenced renewal date, your account will be inactivated and civil penalties according to Raleigh City Code Section 8-2014: Enforcement Procedure will be enforced.

Sincerely,

Joanie Hartley Cross Connection Coordinator Hydrant Meter Rental Program hydrant.meter@raleighnc.gov 919-996-2747

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