Hydrant Meter Accounts-Training Manual

Hydrant Renewal Process 1. This letter will be mailed certified to customers on the week of the 20 th the month prior to their renewal.

2. Customers will need to make appointments. Rental unit will be exchanged at time of renewal 3. Customers will bring in meter, hose, and payment on their appointment date. 4. Pull the customer’s application from the file cabinet

Checking the Balance in CC&B 5. Pull customer’s account up in CC&B to verify their balance. Existing balance must be current before renewal can take place.

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