Chemical Technology February 2016

Services — by your side Our firm commitment to your business, for improved plant performance

Maintenance services Ensure maximum availability and performance of your process with the correct type of maintenance. A full range of maintenance services is available to allow you to better manage your maintenance activities and resultant costs. From inspection to preventative maintenance services, Endress+Hauser supports you in defining the relevant main- tenance activity and frequency based upon your installed base’s maintenance requirements. Specific andguaranteed reaction times for corrective (break down) maintenance on your critical assets can also be defined within a Service Level Agreement (SLA). Relevant and neces- sary spare parts holding is also an aspect to be considered withinmaintenance services. Spare parts and/or replacement units requirements should be evaluated and actioned based upon process criticalities of the respective assets. Maintenance services can be formalised within a Service Level Agreement with Endress+Hauser. The management and scheduling of these activities are then the responsibility of Endress+Hauser and not the maintenance team on-site. These management activities include proactive scheduling, consumable and wear part stock holding and ordering, and documentation management for all relevant activities, including certificates. The Service Level Agreement concept for maintenance services can further be developed into a performance- based agreement framework which is then managed by evaluation of formal Key Performance Indicators (KPIs). This allows for continuous improvement within the maintenance services portfolio. Benefits • Maintenance needs and overall operating expenses are Our commitment to you is to support, to service and to optimise your processes. Based on our process knowledge, technical expertise and a uniform approach through clear procedures, we ensure that the work we conduct for you is done safely and properly.

managed and optimised. • Improved productivity by minimising process interrup- tions, resulting from device failure. • Enhance On-Site knowledge by working closely with Endress+Hauser service specialists and technicians. • Enable your personnel to focus effectively on the main- tenance of the process. • Ensure regular follow-up to monitor your critical measur- ing points. Deliverables • Maintenance report per device. • Calibration Certificate per device (where relevant). • Full traceability of the maintenance event and report per device (on demand). • Guaranteed response fromEndress+Hauser (within SLA). Maintenance optimisation Reducing costs related to asset maintenance, repair, and ultimate replacement of obsolete devices is typically one of management’s main goals. Downtime in any network, manufacturing or computer system ultimately results not only in unexpected (and usually high) repair costs, but also in customer dissatisfaction and reduced revenue. Equipment and plant availability needs to be continually increased, while maintenance efforts should be directed towards improving plant productivity and production quality and safety. To support you in achieving your maintenance goals, Endress+Hauser can propose several maintenance optimisation approaches to improve plant reliability and performance. These include: • Consulting directed at delivering maintenance recom-

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Chemical Technology • February 2016