Grantham Commercial Tender

12

RICS Rules of Conduct

12.1

The Agent will comply with the relevant rules of the Royal Institution of Chartered Surveyors.

12.2

We are obliged to inform you that:

a. Brown & Co operates four separate general clients’ accounts which are maintained in accordance with the RICS Members’ Account Regulations. These are held with National Westminster Bank plc, 27/28 St Peter’s Hill, Grantham, Lincs, NG31 6QG; Barclays Bank Plc, 3 St James Court, Whitefriars, Norwich, NR3 1RJ, Barclays Bank PLC, 32 Bridge Street, Banbury, Oxfordshire OX16 5PN and Barclays Bank PLC, Market Hill, Huntingdon PE29 3AE. A ll accounts are in the name of "Brown & Co Property and Business Consultants LLP, Clients a/c”. c. Under the RICS Members’ Account Regulations there is a clients’ money protection scheme available. d. Whilst monies are held in our clients’ account, Brown & Co is entitled to the benefit of these monies. This means that no interest will be paid to you in respect of this money. e. In accounting to you we will be entitled to offset any sums due to us in respect of fees, commissions, expenses and VAT. b. Our clients’ account will be audited in accordance with the RICS Regulations.

12.3

On written request the Agent will produce to the Client evidence that the Professional Indemnity Insurance required by the RICS is in force.

12.4

The firm operates a complaints handling procedure, a copy of which is available from any of our offices. If you are dissatisfied with any aspect of our handling of your complaint, you may wish to refer to: (for consumer clients) The Ombudsman Services: Property at PO Box 1021, Warrington WA4 9FE – www.ombudsman- services.org – 0330 4401634; or (for business clients) The Neutral Evaluation Procedure for Surveying Disputes at IDRS Limited, 24 Angel Gate, City Road, London EC1V 2PT – www.idrs.ltd.uk – tel 0207 520 3800

Document Revision Date 140715