2000 Best Practices Study

III. Productivity CSR Information Average # of CSRs

7.4

High Low

41.0

1.0 Average Top 25%

Average Commissions Serviced

$151,875 $231,731

Average Pay

$29,515

How Time Was Spent

Selling New Business Marketing (Placement)

13.1% 15.2%

Claims Processing Customer Service

4.9%

62.1%

Administration

4.4%

Producer Information Average No. of Validated Producers Average PL Commissions in Book

2.8

$191,451 $50,407

Average Pay/PL Producer

IV. Carriers Represented

Average +25% Profit +25% Growth

No. of PL National No. of PL Regional

5.8 3.5

5.6 3.5

5.3 2.3

11 of 113

Personal Lines Analysis – Agencies with Revenues Greater Than $1.25M