2000 Best Practices Study

CSR Productivity (Agencies with Revenues Between $500,000 and $1,250,000) continued… 2. Group Life & Health CSRs Average Top 25% Number * High 1.0 Low 0.1 Average Commissions Serviced * * Average Pay ($) * Average Pay (% of Book Serviced) * How Time Was Spent: Selling New Business (New or Acct Rounding) * Marketing (Placement) * Claims Processing * Customer Service * Administration * * - Insufficient Data

Analysis of Agencies with Revenues Between $500,000 and $1,250,000

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