2000 Best Practices Study

CSR Productivity (Agencies with Revenues Between $2,500,000 and $5,000,000) continued… 4. Multi-line CSRs Average Top 25% Number * High * Low * Average Commissions Serviced * * Average Pay ($) * Average Pay (% of Book Serviced) * How Time Was Spent: Selling New Business (New or Acct Rounding) * Marketing (Placement) * Claims Processing * Customer Service * Administration * * - Insufficient Data

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

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