2000 Best Practices Study

III. Productivity CSR Information Average # of CSRs

1.9 6.0

High Low

1.0 Average Top 25% $113,843 $171,563

Average Commissions Serviced

Average Pay

$25,210

How Time Was Spent

Selling New Business Marketing (Placement) Claims Processing

15.1% 14.8% 9.0% 58.0% 5.1%

Customer Service Administration

Producer Information Average No. of Validated Producers Average PL Commissions in Book

1.0

$111,782 $37,955

Average Pay/PL Producer

IV. Carriers Represented

Average +25% Profit+25% Growth

No. of PL National No. of PL Regional

3.3 4.2

3.0 3.5

2.4 3.0

9 of 113

Personal Lines Analysis – Agencies with Revenues Less Than $1.25M