SSI2017 Brochure Final for Web.indd
empirical knowledge, practical tools and strategic insights to compete – and win – through service excellenc
strategic service institute how can you maximize the impact of each customer and employee? how can you deliver the service experiences your customers seek? how can you align your organization around your customers’ needs?
Module 1 • March 13 - 15, 2017 Module 2 • March 15 - 17, 2017
March 13 - 17, 2017 McCord Hall, W. P. Carey School of Business Arizona State University, Tempe Campus wpcarey.asu.edu/institute
Center for Services Leadership
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