SSI2017 Brochure Final for Web.indd

empirical knowledge, practical tools and strategic insights to compete – and win – through service excellenc

strategic service institute how can you maximize the impact of each customer and employee? how can you deliver the service experiences your customers seek? how can you align your organization around your customers’ needs?

Module 1 • March 13 - 15, 2017 Module 2 • March 15 - 17, 2017

March 13 - 17, 2017 McCord Hall, W. P. Carey School of Business Arizona State University, Tempe Campus wpcarey.asu.edu/institute

Center for Services Leadership

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