Quality Management 2017

The roles of a Healthcare Organisation manager

 Establish specific quality-related goals to measure the organization’s processes and outcomes

 Administer programs that focus on improved outcomes of patient care

 Provide consultative services to departments to assist in achieving regulatory, accreditation, and organizational compliance in quality and performance improvement activities.

 Indentify opportunities for continuous improvement

 Participate in root-cause analyses of events and systems to implement improvements

 Evaluate patient satisfaction and propose actions for improvement