Quality Management 2017


The present slides are provided to you as a basis for taking notes during the course. In as many instances as practically possible, we have tried to indicate from which author these slides have been borrowed to illustrate this course.

It should be realised that the present texts can only be considered as notes for a teaching course and should not in any way be copied or circulated. They are only for personal use. Please be very strict in this, as it is the only condition under which such services can be provided to the participants of the course.


NĂºria Jornet Sala & Philippe Maingon


The faculty of the teachers for this event has disclosed any potential conflict of interest that the teachers may have.

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