Quality Management 2017

1. Continuous improvement of quality in healthcare

• Quality indicators in healthcare

Part 1 :

 developed recently (compared to industry)

Introduction to SPC

  data has become abundant .

• New challenges and aims  to analyze the data rigorously and objectively in order to obtain reliable information to take: ✓ right and effective decisions

Part 2 :

Essential concepts to start with SPC

✓ based on facts and not only on impressions or opinions.

Part 3 :

SPC in practice

• Process approach (= GLOBAL view)

 A process is a complex set of tasks to follow to achieve an activity.

Part 4

• Most of the methods used in healthcare = « picture » of quality at a precise moment

Conclusion

 Ex : clinical audit, healthcare facilities accreditation process…

03/10/17

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