Quality Management 2017

2. Quality’s ennemy: process variability

Quality : a set of characteristics that ensure that a product or a service is meeting customer requirements (tolerances, specifications).

Part 1 :

Introduction to SPC

M ethod

M achine

M an

Part 2 :

CAUSES OF PROCESS VARIABILY

Essential concepts to start with SPC

M aterial

Environnement

TO BE CONTROLLED

Part 3 :

SPC in practice

PROCESS UNDER CONTROL

Part 4

QUALITY + COSTS’ REDUCTION

Conclusion

 Understanding the causes of process variability: key to improvement.

03/10/17

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