PULSE Magazine | November/December 2019 Issue

Customer Service Response:

472 calls were made during November The questions asked focused on measurable

customer service actions.

Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 83.21% of the patients rated the customer service they received at a 5 and 15.27% rated their service at a 4. The average rating overall was 4.80 out of 5 for customer service. The response we obtained from our customers is evidence of the great medics we have and the tremendous job they do each and every day.

Patient Comments:

 “They were listening to everything I was saying and let me know they shared in my concerns, as we were in the doctor's office and my brother was not responding.”

 “They took care of me very quickly as they recognized my situation and the circumstances. They were awesome. As a cab driver, I serviced one of your lady medics years ago and she was an awesome person. I wanted you to know that I recognized back then that you have good medics.”  “They were awesome and I was a nervous wreck, They were very calming and I appreciate that. I thought I may be having a heart attack again, as I've had one before. A lady ran a stop sign and hit me and the medics even got my car out of the roadway. They were awesome and they really care.”  “They were two of the most wonderful guys I have ever met. They talked to me and explained every- thing, and made me feel very comfortable.”  “They were very good guys, and were very helpful, very professional. We were completely satisfied with their service.”

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 “They were patient and understanding.”