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Feb. 27-28, 2019 at the Hotel Roanoke and Conference Center implementing L E A N theleanconference

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Day 1 | Feb. 27, 2019 Welcome to the Lean Conference 8:30-9 a.m. 9-9:30 a.m.

Registration + Continental Breakfast Welcome Address: Mike Leigh, OpX Solutions, LLC in Crystal Ballroom Keynote: Modena Henderson, Carolinas HealthCare System (p1) in Crystal Ballroom Break Breakout #1 - Choose Your Session (p2) Breakout #2 - Choose Your Session (p3) Lunch + Keynotes: James Smith & Tom Zbell, GENEDGE (p4) in Crystal Ballroom Breakout #3 - Choose Your Session (p5) Break Panel + Q&A Session (p6) in Crystal Ballroom Breakout #4 - Choose Your Session (p7) Reception & Networking in Appalachian Room Lean Coffee (p8) in Crystal Foyer Breakfast + Keynote: John Dyer, Process Innovations, Inc. (p8) Break Breakout #1 - Choose Your Session (p9) Break Breakout #2 - Choose Your Session (p10) Closing Remarks

9:30-10:15 a.m. 10:15-10:30 a.m. 10:30-11:15 a.m. 11:15 a.m.-12 p.m. 12-1 p.m. 1-1:45 p.m. 1:45-2 p.m. 2-2:45 p.m. 2:45-3:30 p.m. 3:30-4:30 p.m. 7:30 a.m. 8:30-9:15 a.m. 9:15-9:30 a.m. 9:30-10:15 a.m. 10:15-10:20 a.m. 10:20-11 a.m. 11 a.m.-12 p.m.

Day 2 | Feb. 28, 2019

Breakout sessions will be held in these rooms: Buck Mountain, Mill Mountain or Monroe . Rooms indicated on breakout pages.

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Day 1 | 9:30-10:15 a.m.

Keynote Crystal Ballroom

Improving Your Culture There are key princples of Lean from the healthcare system that can be applied to any industry. Henderson will focus on the importance of respect for people and how to move toward a culture of process improvement.

Modena Henderson Modena is responsible for laboratory services at Carolinas HealthCare System’s metro-area hospitals and health pavilions, overseeing reference laboratory services for more than 1,000 physicians, nursing homes and hospitals through the Carolinas Laboratory Network.

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Day 1 | 10:30-11:15 a.m.

Breakout #1 - Choose Your Session

Pre-Conference Tour Discussion

Mike Leigh, OpX Solutions Discuss the ELDOR Corporation pre-conference tour and what you experienced there. Mike is the President of OpX Solutions, LLC, and a managing partner with Leadership Management Institute. He has over 25 years experience and learned his skills from Shingijutsu consultants. Jeff Smith, Fortify Leadership Group Learn the keys to engagement and tips for how leaders can increase retention, productivity and employee well-being by incorporating a few new practices into their leadership style. Jeff is trained in Lean and Six Sigma. He has experience in product design engineering, quality assurance, sales, workforce and enterprise growth services.

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Moving from an Expert to a Strategic Facilitator

Toyota Kata: Changing Culture Through Problem-Solving Routines

Jeff Fuchs, Executive Director Maryland World Class Consortia

Changing a whole organization’s culture to embrace Lean is a huge challenge. Toyota Kata - a pattern of learning and adaptation - can help change habits and mindsets to build Lean cultures. Jeff is Lean Bronze and Silver Certified and is an Examiner with both the Shingo Institute and Association for Manufacturing Excellence (AME).

Day 1 | 11:15 a.m.-12 p.m. Breakout #2 - Choose Your Session

Advancing Lean Leadership

Angie O’Brien & Mary Talley, City of Roanoke Explore how leading with Lean and implementing small projects builds and reinforces successful leadership techniques. Learn how to use Lean and continuous improvement methodologies to encourage and enhance employees at all levels. Angie is a certified Lean Practitioner. Mary has completed Lean 1, Lean 2 and Lean Six Sigma Green Belt certification. Lean Projects as an Experiential Learning Tool Natalie Cherbaka & Lean Project Teams, Virginia Tech Student teams will present real-world Lean tool applications. You’ll be introduced to experiential learning, explore Lean projects and evaluate Lean metrics and project results. A Journey of Lean in the Utility Industry Tony Miller, Appalachian Power Co. (APCo) Review APCo’s six-year journey engaging front line employees and moving the culture in a positive direction. Examples will be given of standard work developed within teams and specifics of that within the electric industry. Tony is the continuous improvement manager for APCo with over 32 years in the industry. He has experience in implementing Lean management systems. Natalie is the Collegiate Associate Professor for Virginia Tech’s Industrial & Systems Engineering.

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Day 1 | 12-1 p.m.

Lunch Keynote Address

Crystal Ballroom

2-Second Lean The 2-Second Lean method will help to change the culture of your organization to one where everyone is involved and improving their process – every day. Doing this will reduce the waste in your processes, freeing up resources to take on new tasks.

Tom Zbell Tom has been a project manager at Genedge for 19 years. He spent 25 years implementing Lean concepts in various industries around the Commonwealth. He has a Bachelor of Science in Manufacturing Engineering, a Masters in Organizational Management and over 40 years’ experience in various industries.

James Smith James is a Regional Growth

Manager for GENEDGE, the Virginia Manufacturing Extension Partnership (MEP). He has a background in Manufacturing/Electronics and Business Administration. He has experience in product design engineering, quality assurance, sales, workforce and enterprise growth services. He is trained in Lean and Six Sigma.

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Day 1 | 1-1:45 p.m. Breakout #3 - Choose Your Session David Williamson, Leverage Point Get an overview of a powerful systems think- ing approach to root cause analysis with some real world examples. The Cause Mapping Root Cause Analysis in Excel® with ThinkReliability

process and free Excel® template from Think- Reliability can be used to facilitate effective root cause analysis in Lean process improvement and ther projects. David is a Managing Principle Consultant and Virginia Tech instructor with Continuing and Professional Education (CPE). Triumphs & Challenges with Lean in the Bioprocess Industry Chris McDowell & Lesley Kees, Novozymes Novozymes has been on their Lean journey for more than 10 years. Learn about the triumphs and challenges while building a flow of daily performance management and kaizen activities. Chris is the Site Lead and Head of Operations for Novozymes Salem. Lesley is the Continuous Improvement Manager for Novozymes in Salem and Franklinton, NC. language other than English at home. To serve this population, organizations of all sizes in every industry are confronted by the dauntin and time-consuming task of finding, requestin and managing interpreters. This session will highlight a success story that demonstrates how Lean principles can be used to overcome linguistic and cultural disparities. Baraka is a transformational leader and founder of VOLATIA. Elizabeth is the Client Relationship Manager with VOLATIA. Bridging Language Gaps with Lean Baraka Kasongo & Elizabeth Hord, VOLATIA In the U.S., over 60 million people speak a

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Day 1 | 2-2:45 p.m.

Panel Discussion + Q&A Session

Crystal Ballroom

moderated by Mike Leigh, OpX Solutions The expert panel will discuss the logistics of leading with Lean, along with early adoption. They will take questions from Lean Conference participants. Panel of experts is: Modena Henderson, John Dyer, Jeff Fuchs and Nelson Teed. Lean Leadership & Early Adoption

Special thank you to ELDOR Corporation in Botetourt for hosting our pre-conference tour on February 26. ELDOR is an international group leader in the automotive business with offices and manufacturing facilities all across the world. Also a special thank you to Ballast Point in Botetourt for hosting a tour for our pre-conference group after they visited ELDOR. This is the first east coast Ballast Point location. It houses a restaurant, a brewery, a merchandise shop and event space.

Bringing Virginia Tech resources to the Roanoke region

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Day 1 | 2:45-3:30 p.m.

Breakout # 4 - Choose Your Session Emily Dorr & Arnold Gates, Altec Creating a culture of change is critical to implementing Lean within your organization. In this session, you will learn why change is important to your business, how to identify roadblocks in implementing change and how you can become a more effective change agent. Emily is a Manufacturing Engineering Supervisor and has been a Lean Leader for five years. Arnold is a Manufacturing Engineer/Supervisor and has been a Lean Leader for three years. Lean Management, Total Productive Management (TPM), Six Sigma and How They Improve Results Lean Culture Utilizing Change Agents

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Value StreamMapping Administrative & Office Processes Urs Buehlmann, Virginia Tech The average industry participant struggles to keep up with all the Lean buzzwords, to separate the odd from the helpful, and to fully grasp their significance. We’ll discuss some of the more helpful systems and illustrate their workings. Urs is faculty at the Virginia Tech Department of Sustainable Biomaterials. Mark Oakes, Merit Medical Value stream mapping of an administrative process is different from a manufacturing process. This session will highlight those differences and provide a foundation for mapping these processes that move paper or electronic documents through multiple hands, reviews and approvals. Mark is a Lean Six Sigma Master Black Belt. He is the Manufacturing Manager for Merit Medical.

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Day 2 | 7:30-8:30 a.m.

Join us for this special morning session of Lean Coffee, facilitated by Andrea Ross, Process Improvement Manager for the Virginia Department of Health. At Lean Coffee we will discuss what you’ve learned so far and learn a new Lean method for conducting a meeting. Lean Coffee Day 2 | 8:30-9:15 a.m. Crystal Foyer

Breakfast Keynote Address Your organization is Implementing Lean ... So What? Crystal Ballroom

John Dyer John, president of Process Innovations, Inc., has over 32 years experience helping organizations achieve their improvement goals. Dyer started his career with General Electric and then went to Ingersoll-Rand before starting his own consulting company. He is also a Contributing Editor for IndustryWeek magazine, a periodical focused on helping organizations achieve their improvement goals. He is a judge for an annual competition that recognizes the best performing operations in North America. He is an author of a book on leadership set to publish in April 2019. John has an electrical engineering degree from Tennessee Tech University, as well as an international Master’s of Business from Purdue University and the University of Rouen in France. Why is your organization doing Lean, Six Sigma or any other improvement effort? Join John Dyer as we take a dive into the portions of the improvement process that are often misunderstood or completely overlooked: direction and culture. There are four components that will help clarify the direction and put into words a description of your culture. We will discuss the differences between Mission, Vision, Strategy and Values and look at how each will impact your improvement efforts.

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Day 2 | 9:30-10:15 a.m. Breakout #1 - Choose Your Session

Margaret Deck, Virginia Tech Explore examples of using various methods of gathering process data to identify opportunities for improvements usin Lean tools such as 5S, standard work, visual management and more. These are real examples from businesses in the New River Valley, from senior student teams in the College of Business at Virginia Tech. Margaret has over 20 years experience as a Lean practitioner and teaches courses at Virginia Tech on Lean and leadership. Revitalizing Continuous Improvement Examples of Lean in Business Cynthia Popernack & Lynn Miller, Canon Learn about Canon Virginia’s system for reviving their lean culture: a three-part approach that includes a cross-functional planning team, a training methodology and gemba events. Cynthia and Lyn are both Industrial Engineers with Canon Virginia, Inc. Kaizen in Action! (in Local Government) Chad Sweeney & Jessica Webb, Roanoke County Learn about the Kaizen concept and see first- hand how two local government processes were improved with a two-day Kaizen event. Chad is the Enterprise Servies Manager for Roanoke County’s Information Technology and a certified Project Management Professional (PMP). Jessica is the Administrative Services Coordinator for Roanoke County’s Department of Social Services and is a Certified Lean Practitioner through Virginia Tech.

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Day 2 | 10:20-11 a.m. Breakout #2 - Choose Your Session Kyle Moyers & Kara Contessa, Altec

There comes a point in custom manufacturing when point of use storage is no longer effective. This session will review a case study that shows how automated signaling and visually managed part presentation out of a central part location improved communication and production efficiency. Kyle is a Manufacturing Engineering Supervisor at Altec and has been a Lean Leader for eight years. Kara is a Manufacturing Engineer/Supervisor at Altec and has been a Lean Leader for five years. Top Ten Do’s & Don’ts for Lean Six Sigma Visual Workplace in CustomManufacturing Nelson J. Teed, Manufacturing Technology Center Learn from over 35 years of hands-on experience planning and leading the implementation of Lean Six Sigma in dozens of organizations of every type and size. What really determines success or failure? Find out at this session. Nelson is a Mechanical Engineer with over 35 years experience leading Lean & Six Sigma improvement. Learn about the partnership between BridgeValley and Toyota in West Virginia that gives students in the Advanced Manufacturing Technology program the opportunity to apply classroom learning to real world experiences. Norm is the Dean of Technology at BridgeValley. Kim is the Director of Workforce and Economic Development at BridgeValley. She is also a Lean Six Sigma Green Belt. Advanced Manufacturing Learn & Earn NormMortensen & Kim Knapp, BridgeValley Community & Technical College

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Notes

Notes

Thank you to The Hotel Roanoke & Conference Center and chocolatepaper for donations of participant door prizes. www.hotelroanoke.com

www.chocolatepaperroanoke.com

Full speaker bios can be found at www.cpe.vt.edu/ilean.

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