PULSE Magazine | June/July 2019 Issue
Customer Service Response:
605 calls were made during April The questions asked focused on measurable
customer service actions.
Customer Service Results
100.00%
95.58%
94.40%
89.39%
90.00%
84.62%
80.00%
75%
73.98%
70.00%
60.00%
50.00%
37.60%
40.00%
30.00%
20.00%
10.00%
0.00%
Medic introduced themselves
Medic expressed their yrs of pt care experience
Acknowledge pt by name
Informed pt of tx plan
Explained interventions/pn procedure
Pt had no recommened improvements
Thanked pt for allowing them to help
Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 80.53% of the patients rated the customer service they received at a 5 and 14.74% rated their service at a 4. The average rating overall was 4.73 out of 5 for customer service.
The response we obtained from our customers is evidence of the great medics we have and the
tremendous job they do each and every day.
Patient Comments:
“They were really friendly, laid back and very personable. The seemed to know what the were doing.”
“The treating medic was very informative with me and my boy friend and he was very sweet. He went over and beyond.” “Very knowledgeable and very professional. Kenny was very concerned with my high blood pressure and suggested I googled a better diet. I was very pleased.” “I was very impressed with both of them. It was a relief that they were there in an intense situation and they were more than adequate. I am an ex-military man and I notice everything.” “The treating medic was awesome. He came back and told me he hoped I would get better, really awesome.” “They were fantastic. I rate those guys a 10, Please them know how grateful I am, The young lady that attended to my care in the bathroom was one in a million, she kept me together.”
46
Made with FlippingBook HTML5