Tech Reference Manual

Leak Investigation

Check FA portal in CC&B

Select desired travel location

Upon arrival check for correct address

Identify if the property is public or privately owned

Determine if the leak is a water or sewer leak

If sewage, immediately contact the supervisor, who will contact the Sewer Division

If Water:

Check and compare meter number and or Meter Interface Unit(MIU) number (FA Portal)

Check Register face for size and type

Verify the meter/ register compatibility

Read the register

Verify the service is on/off by the direction of the angle valve

If the service is off and leaking, see area below for Leak Responsibility (Utility) If the meter shows usage, check for leaking washers and verify spud nuts are tightened

If leaks continue, dig down to copper setter nut

Tighten the copper setter nut or replace copper setter if necessary

If washers, spuds or copper setter are not leaking but the meter continues to show usage, contact the customer to see if water is running inside the premise. If unable to contact the customer on site, leave a door hanger indicating the meter was checked and close the FA.