FBW Connect User Guide - Retail Mobile

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Table of Contents Getting Started

User Enrollment.............................................................................................................6 New User................................................................................................................................. 6 Logging Off.............................................................................................................................. 7 Resetting a Forgotten Username................................................................................8 Resetting a Forgotten Password..................................................................................9 Transactions Page Accounts Page Overview............................................................................................10 Account Settings................................................................................................................... 12 Edit Nickname....................................................................................................................... 12 Hide Account......................................................................................................................... 13 Unhide Account.................................................................................................................... 13 Viewing a Transaction Image.....................................................................................14 Attaching an Image to a Transaction........................................................................15 Security Protecting Your Information......................................................................................16 General Guidelines............................................................................................................... 16 Login ID and Password........................................................................................................ 16 Fraud Prevention.................................................................................................................. 16 Alerts Delivery Options...............................................................................................17 Security Alerts....................................................................................................................... 18 Account Alerts....................................................................................................................... 19 Secure Message Overview. ........................................................................................20 Sending a Secure Message.........................................................................................21 Transaction Types Moving Money Overview............................................................................................22 Transfers.......................................................................................................................24 Loan Transfers.............................................................................................................26 Managing Loan Transfers.................................................................................................... 28 Deposits........................................................................................................................29 Viewing Deposits Details..................................................................................................... 30 Customer to Customer...............................................................................................31 Adding a Payee..................................................................................................................... 31 Deleting a Payee................................................................................................................... 33 Sending Money..................................................................................................................... 34 Bill Pay Bill Pay Overview.........................................................................................................35 Creating a Payee................................................................................................................... 35