ServiceCatalog FY15-16
IT SECURITY Contact: Security Compliance Officer, Tasha Swann, 335-5686
FACT: Approximately 3900 cyber attacks are blocked each month by IT Security systems.
What is this service?
IT Security implements measures and systems to securely protect and safeguard information utilizing various forms of technology developed to create, store, use and exchange such information against any unauthorized access, misuse, malfunction, modification, destruction, or improper disclosure, thereby preserving the value, confidentiality, integrity, availability, intended use and its ability to perform their permitted critical functions.
What is included?
eDiscovery – Public Information
Security Audits
Requests
Risk and Vulnerability
Information Assurance
Management
Incident Management
Network Accounts for new
employees
Internal Investigations
Network access for 3 rd Party
File & Share Drive Permissions
Vendors
Security Awareness and Training
How do we charge?
Included in monthly Network charges ( Appendix A)
Major Cost Drivers
Vulnerabilities
Defined Response Time:
Advanced Persistent Threats (APTs)
Critical………………….2 hrs
Malware
High Priority………..Same day
Viruses
Medium Priority…..2 days
PCI Compliance
Low Priority…………3 days
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City of Greensboro
FY 15-16 IT Service Catalog
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