ServiceCatalog FY15-16

IT SECURITY Contact: Security Compliance Officer, Tasha Swann, 335-5686

FACT: Approximately 3900 cyber attacks are blocked each month by IT Security systems.

What is this service?

IT Security implements measures and systems to securely protect and safeguard information utilizing various forms of technology developed to create, store, use and exchange such information against any unauthorized access, misuse, malfunction, modification, destruction, or improper disclosure, thereby preserving the value, confidentiality, integrity, availability, intended use and its ability to perform their permitted critical functions.

What is included?

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eDiscovery – Public Information

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Security Audits

Requests

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Risk and Vulnerability

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Information Assurance

Management

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Incident Management

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Network Accounts for new

employees

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Internal Investigations

Network access for 3 rd Party

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File & Share Drive Permissions

Vendors

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Security Awareness and Training

How do we charge?

Included in monthly Network charges ( Appendix A)

Major Cost Drivers

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Vulnerabilities

Defined Response Time:

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Advanced Persistent Threats (APTs)

Critical………………….2 hrs

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Malware

High Priority………..Same day

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Viruses

Medium Priority…..2 days

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PCI Compliance

Low Priority…………3 days

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City of Greensboro

FY 15-16 IT Service Catalog