ServiceCatalog FY15-16

What should you expect?

Service availability: Office support – 7:00 a.m. – 5:00 p.m., M-F

Emergency support – Call-outs whenever necessary

Response Time:

Projects are prioritized based on the overall goals and objectives of the organization and available resources.

Calls placed on the Help Desk are handled according to criticality and the time needed for resolution.

How can you help?

 Look to your departmental EAM administrator for immediate assistance

 Place routine issues and non-critical issues on the Help Desk

Do not wait to report a problem

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City of Greensboro

FY 15-16 IT Service Catalog